Walk-In Lab recognizes that our customers value their privacy. However, in order to conduct business in this increasingly electronic economy, the collection of personal information is often necessary. Walk-In Lab's goal is to balance the benefits of e-commerce with customers’ rights to prevent the misuse of their personal information.
Collection of Personal Information
In general, you can visit our website without divulging any personal information. However, if you order laboratory tests, Walk-In Lab and our partner labs require certain personal information from you such as your name, email address, telephone number and date of birth. Additionally, Walk-In Lab may use this information for other business purposes, such as alerting you to future promotions and services that may be of benefit to your understanding of certain laboratory tests.
Confidential Lab Records
Walk-In Lab recognizes the sensitivity of personal health information and utilizes encryption/security software to safeguard its confidentiality. This software protects the personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction. All lab orders and results reports are uploaded to each customer’s Confidential Lab Record on our secure server. Reports are only mailed or faxed at the customer’s request and printed copies are not retained. Under no circumstances will this information be made available to third parties such as insurance carriers or representatives of any healthcare provider without our customer’s prior consent.
Payment Information
To process your order, Walk-In Lab requires payment by Visa, MasterCard, Discover, American Express, Health Savings Cards, PayPal, ACH, or Apple Pay. When you enter personal credit card or checking information on our website, our secure gateway encrypts the information. Walk-In Lab has no access to your financial information.
Walk-In Lab has partnered with Braintree, a subsidiary of PayPal and leading payment gateway, ensuring safe and secure credit card processing. Braintree services include an optional Vault to securely store customer information and payment methods. Customers enjoy the peace of mind that comes with knowing their information is secure and the added convenience of not having to re-enter their information each time a purchase is made. When a payment method is stored in the Vault, the information is encrypted by the Braintree gateway and associated with a unique payment method token.
Collecting Internet Information
Walk-In Lab collects Internet Protocol (IP) addresses and domain information as part of our analysis of website use. This data enables us to become more familiar with customers that visit our site, how often they visit, and what parts of the site they visit most often. Walk-In Lab uses this information to improve our web-based offerings. This information is collected automatically and requires no action on your part.
Communications
In the event you choose to correspond with us by email, we may retain the content of your email messages together with your email address and our responses. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. We provide the same protection for these electronic communications that we employ in the maintenance of information received by mail, telephone or fax.
Use of Cookies
Cookies are small pieces of data that are stored by a user's browser on the user's hard drive. Cookies can remember what information you access on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user's transactions on related web pages. This makes it easier for you to move from webpage to webpage and to complete commercial transactions over the Internet.
Cookies help Walk-In Lab collect important business and technical statistics to gather information about your browsing activities in order to constantly improve our website and better serve our customers. This information assists us in designing and arranging our web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our customers and prospective customers. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.
Walk-In Lab Partners
We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other websites are provided as pointers to information on topics that may be useful to the users of our website.
Employee Access, Training, and Expectations
Our corporate values, ethical standards, policies, and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information and limit the use and disclosure of such information to authorized persons, processes, and transactions.
To request access to all your personally identifiable information that we collect online and maintain in our database Contact Us.
Walk-In Lab reserves the right to change, modify, or update this statement at any time without notice.
